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Return policy

Canceling the order

If you wish to cancel the order before delivery, please contact us by phone (+40)761.325.327 or by e-mail at


Return of products

Any product can be returned within 30 days of receipt. In order for the return to be accepted, the product must be new, unused and packed in the original box. Violation of one or more conditions entails the refusal of return.

The return of the product will be done exclusively by courier at: Com. Dobroesti, 72nd Doinei Street, 2nd floor, Ilfov County.

According to art. 10, letter c) of the OUG 130/2000 on the protection of consumers in the conclusion and execution of distance contracts, as well as art. 16, letter c) of OUG 34/2014 on consumer rights under contracts with professionals, Maestoso reserves the right to refuse the return of products that are not part of our collection and were created exclusively according to your specifications.



In case of acceptance of the return, Maestoso will refund the products in maximum 30 days by bank transfer to the account indicated by you, in which case the total amount will be retained:

  • Shipment fee for the package
  • Refund fee
  • Bank charges and payment processor fees