SHIPPING & RETURN

SHIPPING

Free worldwide delivery

The products are shipped worldwide free of charge by express courier to your chosen address within 3-5 working days from placing the order.

Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date.

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. We are unable to ship to PO Box and military addresses. Maestoso is not responsible for packages once they have been scanned and delivered.

Maestoso cannot be held responsible for possible delays caused by the courier companies.

Shipping to EU

No duties will be charged when shipping within the EU.

Shipping to USA

Orders under US$800 are free from any import duties and will not attract any extra fees. Orders over US$800 will be liable for import duties.

Shipping to Rest of World

Please note that there might be additional import taxes and custom duties collected by the custom office of the destination country for deliveries outside of the EU.  The exact amount of these costs varies by country. For more detailed information, please call your responsible custom office.

 

RETURN POLICY

Canceling the order

If you wish to cancel the order before delivery, please contact us by phone (+40)761.325.327 or by e-mail at contact@maestoso-design.com.

Return of products

Any product can be returned within 30 days of receipt. In order for the return to be accepted, the product must be new, unused and packed in the original box. Violation of one or more conditions entails the refusal of return.

The return of the product will be done exclusively by courier at: Bucharest, 13th Eliza Zamfirescu Leonida street, District 1, Romania

Refund

Your refund will be processed as soon as the items have been received by Maestoso. Please allow up to 20 days from the day you return the product for your account to be credited. Your refund will be credited by bank transfer to he account indicated by you.
We are unable to refund any applicable taxes or duties on returned items.